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Frequently Asked Questions

On this page answers to different questions can be found. The questions are divided into different categories.

General

How does MyCertiQ work?

The manuals can be found under 'Documents'

How does the GoO-system work?

A producer can register a production installation with CertiQ. The grid operator has to approve this registration. After the production installation has been established, the network operator will forward measured values to CertiQ. CertiQ issues a guarantee of origin or certificate of origin for each generated MW of your installation The certificates contain the information where, when and from which source the energy has been generated. One certificate is good for 1 MWh and is valid for one year after the month in which the energy has been generated.

The digital certificates are issued to a trader. The trader can sell these certificates on the European market, for example to your energy supplier.

The certificates are cancelled after the electricity has been consumed; the number of guarantees of origins issued in Europe can never exceed the actual amount of sustainably produced energy in MWh.

What is a Guarantee of Origin?

A Guarantee of Origin (GoO) is a digital certificate and the only proof that energy has been generated in a renewable manner. CertiQ issues GoOs for renewable electricity and renewable heat.

What is a Certificate of Origin?

A Certificate of Origin (CoO) is a digital certificate and the only proof that electricity has been generated from fossil sources. CertiQ issues COs for non-renewable electricity, such as gas and coal.

Why are guarantees of origin necessary?

Guarantees of origin prove the origin of energy. It is not possible to tell from electricity that comes from a socket whether its source is sustainable or not. CertiQ distinguishes between gray and green electricity by certifying both forms. In addition, CertiQ also certifies renewable heat.

Why are guarantees of origin (European) tradeable?

Like energy markets, the market for guarantees of origin is European. Importing and exporting guarantees of origin is therefore possible. The certificates are cancelled after power has been consumed; the number of guarantees of origin issued in Europe can never be higher than the actual amount of sustainably produced energy in MWh.

Why do I want to have GoOs?

With guarantees of origin and certificates of origin, you contribute to the energy transition. The more insight there is into what exactly takes place in energy generation, the more consciously consumers and companies can choose what type of energy they want to consume and therefore opt more explicitly for sustainable energy.

The certificate of the energy produced by you per MWh is booked by CertiQ on an account of a trader of your choice. You can decide for yourself which trader you choose. The trading party does not have to be your energy supplier. We recommend that you contact a trader in advance to establish possible agreements about the GoOs.

CertiQ itself does not pay out any subsidy. Would you like to know how much subsidy you can receive for your production installation? Please contact RVO.

For which renewable sources can I get GoOs for the production of electricity and heat?

The renewable energy sources are:

  • Wind
  • Sun
  • Aerothermal
  • Geothermal energy
  • Energy from oceans
  • Hydropower
  • Biomass
  • Landfill gas
  • Biogas
  • Gas from sewage treatment plant

Source: Elektriciteitswet/Warmtewet  

You can obtain Guarantees of Origin for the production of renewable electricity and/or heat using an above-mentioned source.


Note: Energy generated from renewable energy sources is renewable energy. Energy generated from other sources is not sustainable. Does your production facility use one or more other resources? Then the energy you produce is not (fully) sustainable.

How does the Traders Platform work?

The manual can be found under 'Documents'.

How can I contact CertiQ?

You can arrange many things yourself on our website. If you have a question, take a look here in FAQ. If your question has not yet been answered, you can contact CertiQ by email or telephone. You will find these contact details here.

How can I file a complaint?

When CertiQ issues certificates, this is a decision within the framework of the General Administrative Law Act. As the owner of a production installation, you can object to such a decision by submitting a written notice to:

CertiQ B.V.
PO Box 718, 6800 AS ARNHEM
E-mail address: servicedesk@certiq.nl

A notice of objection must be signed by you and contain at least:
• the name and address of the producer;
• the date;
• a description of the decision; and
• the reasons for the objection.

When a notice of objection has been submitted, in urgent cases you can request a preliminary injunction and/or suspension of the decision from the preliminary relief judge of the Trade and Industry Appeals Tribunal, PO Box 20021, 2500 EA The Hague.

Situation change

How can I change my production installation details?

If your production installation has been registered at CertiQ, and the details have been changed, you need to register your production installation again. Subsequently, your grid operator will check your registration again. 

If the production installation details turn out to be wrong after registration, please contact your grid operator. If your grid operator already has send your measurement data, then the changes will be implemented the first day of the next month. 

How can I change my contact details?

You can make the changes yourself in MyCertiQ.

The following two changes cannot be made by yourself in MyCertiQ:
1. If you want to change your bank details, you can send an email to servicedesk@certiq.nl.

2. A change in KvK-number or BSN, is viewed as a takeover by CertiQ. Therefore you need to fill out the Takeover-form participant agreement. For sending the form, you can ask for a secured link via servicedesk@certiq.nl. CertiQ will send you a secured link via mail, with which you can send the forms. The secured link is in the name of TenneT, the mother company of CertiQ. The documents that you send are only accessible by CertiQ.

How can I switch traders?

You can switch traders by sending the following details to servicedesk@certiq.nl:
- EAN code of your production installation
- Name of your new trader
- At which date the change needs to be made

If you are an intermediate and you want to make a change authorised by a producer, please use the trader change form. After signing by the producer, you can send the document as PDF to servicedesk@certiq.nl.

Changes can not be made retrospectively and will be implemented the 1st of next month, unless you prefer another future date. 

What to do if I have moved and am taking the production installation with me?

1. If you receive subsidy, you must first report the change at Rijksdienst voor Ondernemend Nederland. They must give approval for keeping the subsidy.

2. 
Change your contact details in MyCertiQ.

3. Register your production installation again with the new address. Give the following details in the remarks box on page 7:
- That you have moved and your are taking the production installation with you.
- The date of your move.
- The previous address

4. After your new registration, your grid operator will look at your modification. If they agree, you will receive confirmation at your new address. We will deregister your 'old' installation. 

How can I end the registration of my production installation?

 You can deregsiter your production installation by sending a request to servicedesk@certiq.nl with the following information:
- EAN code of your production installation
- When you want your installation to be deregistered. This must be the first day of any future month. 

If you want to end your registration because you do not receive subsidies anymore, you can also choose to keep your production intallation registered. This way, there will still be Guarantees of Origin created; the only proof of sustainable energy in the Netherlands.

Take-over

What to do if I have moved and am leaving my production installation behind?

1. If you are taking over or transfer the right of subsidy, please contact Rijksdienst voor Ondernemend Nederland.

2. 
Fill out the Takeover-form participant agreement. For sending the form, you can ask for a secured link via servicedesk@certiq.nl. CertiQ will send you a secured link via mail, with which you can send the forms. The secured link is in the name of TenneT, the mother company of CertiQ. The documents that you send are only accessible by CertiQ.

3. 
After the takeover is processed, CertiQ will send a confirmation to you and new owner. After the confirmation the rights and obligations with regard to CertiQ of you will transfer to the new owner at the given date. Every new participant will also take over any possible obligations of you. We therefore advise you to carefully read all the attachments of the form in advance.


Taking over biomass installations or waste incineration plants
When you are taking over a biomass installation or a waste incineration plant, we advise you to check the risk with the takeover. There could be special circumstances that could have influence in the coming years. You are bound to do sufficient research yourself at takeover or handover of the production installation. CertiQ nor TenneT can be held in any way accountable for damage that has been ensued from the takeover or handover of the installation.

After taking over a biomass installation, you are responsible for handing in reports of the previous calendar years within the corresponding deadline. Only this way you can prevent that the corresponding number of GOs will be deducted.

After taking over a waste incineration plant, you are responsible for handing in measurement reports of the previous month that have not been submitted yet within the given deadline. Only this way you can prevent that the weighted return will be deducted and consequently that the number of GOs will be deducted. 

What to do when I am the new owner of a production installation?

1. If you are taking over or transfer the right of subsidy, please contact Rijksdienst voor Ondernemend Nederland.

2. Fill out the Takeover-form participant agreement. For sending the form, you can ask for a secured link via servicedesk@certiq.nl. CertiQ will send you a secured link via mail, with which you can send the forms. The secured link is in the name of TenneT, the mother company of CertiQ. The documents that you send are only accessible by CertiQ.

Taking over due to bankruptcy: It is important that you have the details and signature of the existing authorized signatory. For example the signature of the curator. Next to that, the date of the sentencing is needed.

3. After the takeover is processed, a confirmation will be send to the old owner and you. After the confirmation the rights and obligations with regard to CertiQ of the old owner will transfer to you at the given date. You will also take over any possible obligations of the previous owner. We therefore advise you to carefully read all the attachments of the form in advance.

Taking over biomass installations or waste incineration plants
When you are taking over a biomass installation or a waste incineration plant, we advise you to check the risk with the takeover. There could be special circumstances that could have influence in the coming years. You are bound to do sufficient research yourself at takeover or handover of the production installation. CertiQ nor TenneT can be held in any way accountable for damage that has been ensued from the takeover or handover of the installation.

After taking over a biomass installation, the old owner is responsible for handing in reports of the previous calendar years within the corresponding deadline.
After taking over a waste incineration plant, the old owner is responsible for handing in measurement reports of the previous quarter within the given deadline that have not been submitted yet.

What to do if I am the new owner of a production installation due to decease?

A decease is a tough time in which a lot has to be arranged. We would like to help you with making the necessary changes. When you are in need of help, please contact us via phone or mail. 

Steps to take:
1. If you are taking over or transfer the right of subsidy, please contact Rijksdienst voor Ondernemend Nederland.

2. Fill out the Takeover-form participant agreement.
a. Add the certificate of inheritance as attachment.
b. For sending the documents, you can ask for a secured link via servicedesk@certiq.nl. CertiQ will send you a secured link via mail, with which you can send the forms. The secured link is in the name of TenneT, the mother company of CertiQ. The documents that you send are only accessible by CertiQ.

3. After the takeover is processed, a confirmation will be send to you. After the confirmation the rights and obligations with regard to CertiQ of the current owner will transfer to you at the given date. You will also take over ay possible obligations of the previous owner. We therefore advise you to carefully read all the attachments of the form in advance.

Taking over biomass installations or waste incineration plants
When you are taking over a biomass installation or a waste incineration plant, we advise you to check the risk with the takeover. There could be special circumstances that could have influence in the coming years. You are bound to do sufficient research yourself at takeover or handover of the production installation. CertiQ nor TenneT can be held in any way accountable for damage that has been ensued from the takeover or handover of the installation.

End-user

What can an end user do?

An end user can request a personal certificate account with CertiQ. The certificates are collected on this account after they have been debited for you by a trader or energy supplier. With this, the electricity you consume is covered with certificates and you can demonstrate this.

On this certificate account you can see how many certificates have been cancelled, including details such as the serial number, the expiration date, the type of energy and the production installation.

Why would I want to become an end user?

With the certificates booked on your end-user account, you can provide transparency about the origin of your electricity consumption. When certificates are assigned to your account, these certificates are only claimable by you.

How can I view my account as an end user?

If you, as an end user, would like to view the details of charges made to your account or make a Cancellation statement about this, click on this link.

If you would like to view the details of the charges made to your account before June 7, 2021 or make a cancellation statement, click on this link.

How do I become an end user?

You register via the website by clicking on 'I want to login/register with CertiQ'.

To register an end-user account or to log in to your end-user account, you need eHerkenning with at least level EH2+.

What does an end user account cost?

There is no charge for registration and use of the end user account.

Invoice

How can I view my invoice details?

If you trade in guarantees of origin you can view your invoice details when you log in to MyCertiQ.

Would you like to view your history (before June 7, 2021)? You can find this if you choose 'I want to trade in certificates' on the homepage and you can then log in via 'view history'.

Are you a producer of sustainably generated heat and have you not designated a specific trader to receive your guarantees of origin? Then you bear the costs for the production of heat GoOs. You can view your invoice details by logging into MyCertiQ.

What are the tariffs of CertiQ?

Membership Fee
Only traders pay a membership fee, which is €500 per year. The full amount will be charged per calendar year, even if a trading account is registered for only part of a calendar year.

Transation costs
Below you can find an overview with the tariffs per MWh of 2021:

Type transaction 2021 Costs for
Creating GoO water, wind, solar € 0,004 Trader
Creating GoO biomass € 0,028 Trader
Creating GoO heat € 0,028 Producer*/Trader
Creating CoO (Certificates of Origin) € 0,004 Trader
Cancellation € 0,012 Trader
Transfer within NL € 0,004 Receiving trader
Export € 0,008 Exporting trader
Import € 0,008 Receiving trader

*A producer of sustainably generated heat bears the costs for the production of heat GOs as long as no specific trader has been designated to receive the GOs for this installation.

Within which period do I have to pay my invoice?

CertiQ uses the standard payment term of 6 weeks.

Measurement data and reports

How can I view my measurement data?

You can consult your measured values ​​by clicking on 'I want to see my details' on the homepage.

If the measurement values ​​have been filed (via the grid operator or via the measurement report), the certificates (Guarantees of Origin or Certificates of Origin) are issued during night processing, provided that at least 1 MWh has been reached. The certificates are immediately credited to the account of the trader of your choice.

What can I do if my measurement values are incorrect?

We receive your measurement values via the grid operator. If you think the measurement values ​​are not correct, you can contact your network operator.

My measuring device has changed considerably. What should I do?

If significant changes are made to the measurements or to the production installation, you must notify your metering company in good time. If necessary, the measurement protocol must be adapted accordingly. If the data has changed, such as the power, the location address or the connection (eg from Small-scale consumption to Large-scale consumption or Secondary Allocation Point), you must register the installation again.

What are my reporting obligations?

This depends on your type of production installation. On this page you can see which reporting obligation you have.

What is a measurement protocol?

The measurement protocol describes your production installation, which energy flows there are and how these energy flows are measured.

Substantive requirements for a measurement protocol are:

• A description of the owner, location and connections, including the correct EAN codes of both the connection and the unique so-called 'green' EAN code, which you can request from your network operator;

• An overview of the various installations that are part of the production installation;

• The method of measurement, a description of the accuracy and, if applicable, the necessary corrections;

• The data of the authorized metering company, how the metering data is collected, validated and stored.

How long is my measurement protocol valid?

Your measurement protocol is valid for 5 years from the date of signature by your measurement company.

If there are significant changes to the measurements or to the production installation itself within this period, you must notify your metering company in good time. If necessary, the measurement protocol must be adapted accordingly.

My measurement protocol is about to expire. What should I do?

The extension of your measurement protocol has not yet been digitized. You will receive an email from us about 3 months before the expiry of your registration with a document. The document must be signed by you, as the producer, and your metering company, and then sent in PDF to servicedesk@certiq.nl.

Make sure that the measurement protocol form is signed and received by CertiQ before the previous measurement protocol has expired. This way you will continue to receive your guarantees of origin.

My measurement protocol has expired. What should I do?

In the event of an expired measurement protocol, CertiQ no longer issues guarantees of origin. You must draw up a new measurement protocol, have it signed by yourself and your measurement company and send it to CertiQ.

What is a measurement report?

A measurement report contains measurement data and/or used biomass flows and thus substantiates the energy production.

What does a measurement report look like?

An example of a measurement report can be found under 'Documents'.

What if I have submitted my measurement report or assurance report too late?

Then CertiQ will apply a discount to your guarantees of origin and certificates of origin. You will receive fewer certificates as a result. You can appeal against this decision.

What if I want to correct my submitted measurement data?

If you have an electrical production installation and you notice that the measured values ​​sent in are incorrect or missing, please contact your network operator. The grid operator can still send the missing values ​​to CertiQ or correct incorrect values.

You can resubmit your measurement data if the statutory objection period of 6 weeks has not yet expired. You can do this by objecting to CertiQ's decision.

If incorrect measurement data has been submitted for your production installation by mistake and the statutory objection period of 6 weeks has expired, you can only submit a new measurement report under certain conditions.

This is only possible if you demonstrate that the previously sent measurement report contained one or more errors that cannot be blamed on you, the owner of the production installation, or your measurement company. Only then is CertiQ in principle prepared to consider the new measurement report. In other cases, CertiQ will not process the new report.

What are biomass percentages?

The energy for all biomass installations does not come from one type of biomass. It is possible that several types of biomass and/or fossil fuels are used. In order to certify the correct amount of energy, it is important to know which types of biomass and/or fossil fuels have been used and in what energetic ratio. We express this in percentages.

How do I enter biomass percentages?

After the grid operator has sent in the measured values ​​for your installation (usually halfway through the month following the production month), you can enter the biomass percentages yourself in MyCertiQ.. The explanation for this can be found in the producers manual (see 'Documents').

What is an assurance report?

An assurance report is a statement from the accountant as evidence for checking the inflow and outflow of a biomass installation and the specified biomass percentages.

What if I submitted the assurance report too late?

Then CertiQ will apply a discount to your guarantees of origin and certificates of origin. You will receive fewer certificates as a result. You can appeal against this decision.

Intermediate

I would like to register on behalf of a producer and be able to log in. What do I need?

If you want to act as an intermediary, you need eHerkenning with at least level EH3 with chain authorization. For more information or to arrange a chain authorization, please contact your eHerkenning broker.

In the case of a chain authorisation, you must in any case indicate for which service, at CertiQ, you want to be authorized. The most common service is: Business producer and end user (with this you can, among other things, register an installation on behalf of producers or create an end-user account for debiting certificates)

As an intermediary you cannot use your own Chamber of Commerce number (or BSN) if you are asked on behalf of which producer you want to log in. This means that the production installation is registered on your Chamber of Commerce number (or BSN) as an intermediary. Using a chain authorization from eHerkenning (or authorization via DigiD), a production installation can be registered under the producer's Chamber of Commerce number.

The email address entered will be used for all correspondence about the installation, such as the registration confirmation email.

I would like to register and log in on behalf of an end user. What do I need?

If you want to act as an intermediary, you need eHerkenning with at least level EH3 with chain authorization. For more information or to arrange a chain authorization, please contact your eHerkenning broker.

In the case of a chain authorisation, you must in any case indicate for which service, at CertiQ, you want to be authorized. The most common service is: Business producer and end user (with this you can, among other things, register an installation on behalf of producers or create an end-user account for debiting certificates)

As an intermediary you cannot use your own Chamber of Commerce number (or BSN) if you are asked on behalf of which producer you want to log in.

The email address entered will be used for all correspondence about the installation, such as the registration confirmation email.

How do I get eHerkenning EH2+?

All information about eHerkenning can be found on the website of the national government.

Subsidy

How does RVO know that my installation has been registered?

After you have registered your production installation with CertiQ, the grid operator will check this registration. You will then receive a registration confirmation from CertiQ. On the same day, the RVO is informed by CertiQ that your production installation has been registered.

When will I receive my subsidy?

RVO will provide your subsidy after your production installation has been registered. For all questions about the subsidy, we refer you to RVO.

Production-Installation

What is the status of the registration of my production installation?

Waiting for approval
The grid operator has not yet given approval. You can inquire about the reason for this with your network operator*.

On hold
The grid operator has put the subscription on hold. You can check the reason for this with your network operator*.

Approved by grid operator
The grid operator has given approval and CertiQ will then register the installation definitively within 3 days.

Approved
The installation has been approved. From this moment on, the grid operator* can send in the production data, after which we issue the GoOs/CvOs.
If you have a subsidy decision from the RVO, we have sent the RvO the adoption statement and they will start the advance payment. For questions about your subsidy, please contact the RvO.

Rejected
The application has been rejected. You can check the reason for this with your network operator*.

• Expired
Your installation's registration has expired. You need to register your installation again.

*If it concerns a registration of a heat installation, you can check the status with CertiQ.

My registration for my production installation is about to expire. What should I do?

You can renew your registration from 3 months prior to the date your registration expires.

You can arrange the extension of your registration for an electrical production installation yourself online in MyCertiQ. An explanation of the extension can also be found in the producer's user manual in 'Documents'. You then submit a so-called Re-application for determination. After approval from your grid operator, you will receive confirmation of this re-registration from CertiQ. The start date of the re-registration is the same as the end date of the previous registration.

The renewal of your registration for a heat production installation has not yet been digitized. You will receive an email from us about 3 months before the expiry of your registration with a document. The document must be signed by you, as the producer, and your metering company, and then sent in PDF to servicedesk@certiq.nl. After that, CertiQ will process the extension for you and you will receive a confirmation as soon as the registration has been extended.

I accidentally forgot to renew my registration for the production installation. What should I do?

Unfortunately, you have to re-register your production installation by registering your installation online with CertiQ again.

The entire registration process must then be completed, including approval by the grid operator.

What information do I need to register my electricity production installation?

To register your production installation, it is important that you have certain information to hand. The information is listed on this page if you login with DigiD, or on this page if you login with eHerkenning.

What information do I need to register my heat production installation?

To register your production installation, it is important that you have certain information to hand. The information is listed on this page if you login with DigiD, or on this page if you login with eHerkenning.

Which traders are there?

You can find these in the Trader overview under 'Documents'.

Which approved measuring companies are there?

The list of recognized metering companies can be found on the TenneT website, see 'Documents'. TenneT is responsible for the accreditation of metering companies.

What is a Participant Agreement?

Every producer and trader enters into a Participation Agreement with CertiQ. This contains the mutual rights and obligations with regard to participation in the E-certificate system. The contents of the Participants' Agreement can also be found under 'Documents'.

How do I get eHerkenning EH2+?

All information about eHerkenning can be found on the website of the national government.

How do I get an eHerkenning EH3+ with chain authorization?

All information about eHerkenning can be found on the website of the national government.

How long is my registration for my production installation valid?

Your registration is valid for 5 years from the date of your settlement agreement. You can find this date in MyCertiQ.

An exception applies to solar installations with a maximum capacity of 0.015 MW. These installations are registered for an indefinite period, unless you request CertiQ to deregister them.

My biomass, biogas, WIP or heat production installation has changed considerably. What should I do?

You must notify your metering company of these changes in good time. If necessary, the measurement protocol must be adapted accordingly. If the data has changed, such as the power, the location address or the connection (e.g. from Small-scale consumption to Large-scale consumption or Secondary Allocation Point), you must register the installation again.

Trading in certificates

How does trading guarantees of origin and certificates of origin work?

After guarantees of origin and certificates of origin have been digitally created, they are posted to a traders account. The producer himself determines who his trader is.

A trader can then start trading in guarantees of origin and certificates of origin. CertiQ offers a platform for this, the traders platform. A trader can sell certificates on the Dutch and European market via the traders platform, for example to energy suppliers, but also to other traders. The prices for guarantees of origin and certificates of origin are mutually determined by the traders.

After electricity has been consumed by, for example, an energy supplier or an end user, the trader cancels a certificate. As many certificates are cancelled as power is consumed. This will remove the certificates from the market.

How do I become a trader?

You become a trader by opening a trading account with CertiQ.

Via our website you go to 'I want to login/register at CertiQ' (business). You then log in via eHerkenning, with at least level EH2+, with the account for which you want to apply for a trading account.

To register you need a 13 digit location code (Global Location Number), called EAN code. This is also your account number that is used within the AIB to trade in Europe. You can request this code from GS1.

In the online registration form you can indicate whether you want to be eligible for private and/or commercial producers and whether you want to be listed on the traders overview (see 'Documents').

Part of creating a trading account is a Know Your Customer questionnaire. CertiQ is obliged to verify your identity as a trader.

In addition, you enter into a participant agreement digitally by registering a trading account with CertiQ. This contains the mutual rights and obligations with regard to participation in the E-certificate system. The contents of the Participants' Agreement can also be found under 'Documents'.

After you have digitally signed the application, your request will be processed by CertiQ. After CertiQ has verified your application, your account will be registered and you will receive a confirmation of your registration.

To view the status of your application or your details, you can log in to MyCertiQ with your eHerkennings account.

To start trading, you can log in with your eHerkennings account via the homepage 'I want to trade in certificates'.

How does the CertiQ trading portal work?

You can find this in the file "Traders manual" (see "Documents").

How can producers choose me as a trader?

When registering a production installation, producers choose a trader from the trader overview (see 'Documents'). You can choose whether you want to be included in this overview.

Which guarantees of origin and certificates of origin can I import and export?

(European) trading is only allowed if strict requirements are met.

CertiQ is a member of the Association of Issuing Bodies (AIB). The AIB organizes the trade in European GOs, among other things, by drawing up a set of rules ('European Energy Certification System' (EECS)), so that guarantees of origin are comparable in Europe.

In addition, the AIB also manages the 'AIB hub', an IT platform on which trade with standardized GOs takes place.

If you want to import certificates, your trading account must be known to the issuing body of the relevant country. If this is not the case, please contact the issuing body of the trading partner from which you will receive the GoOs or Disclosure certificates.

If you want to export certificates, the receiving trader must be registered with CertiQ. If this is not the case, please contact CertiQ via servicedesk@certiq.nl

The Netherlands may only import and export guarantees of origin made by an AIB member body. In addition, the country of this body must belong to the European Economic Area (all EU countries plus Liechtenstein, Norway and Iceland). This means, for example, that importing from and exporting to Switzerland and the United Kingdom is not allowed.

How long are guarantees of origin and certificates of origin valid?

Guarantees of Origin and Certificates of Origin are valid for one year from the date of manufacture. Please take into account the end date of the production period (the production period may differ per country).

Why do I have to cancel guarantees of origin and certificates of origin?

The purpose of guarantees of origin and certificates of origin is to establish the origin of supplied energy. Once the supplied electricity or renewable heat has been physically supplied, certificates must also be removed from the market and therefore cancelled. In addition, energy suppliers with cancelled certificates can demonstrate what their energy label is.

How do I cancel guarantees of origin and certificates of origin?

As a trader, you debit the used certificates from your account and mark these certificates as used.

You do this via the CertiQ traders platform. The manual for the trading portal can be found under 'Documents'.

It is not allowed to actively cancel guarantees of origin for future use. Only if you as a trader have accidentally cancelled too many guarantees of origin, you may allocate the surplus to a period in the future, but only after coordination with and approval of ACM. In this respect, a cancelled guarantee of origin may not be assigned to the consumption period beyond the date on which the relevant guarantee of origin would have expired and a cancelled guarantee of origin may not be transferred to another trader.

How can I change my relationship details?

You can do this yourself by choosing 'I want to inform CertiQ of a change in my situation' on the CertiQ homepage. If your bank account number changes, please contact CertiQ.

What should I do if my trading account is taken over?

To do this, you complete the Participation Agreement Takeover Form and send it to CertiQ, together with the Additional Declaration for Takeover, in PDF format and signed. You can request a secure link to send the completed and signed form to servicedesk@certiq.nl. CertiQ will then send you an email with access to a secure link, through which you can submit your documents.

CertiQ is a subsidiary of Tennet and the secure link you receive is on behalf of Tennet TSO, but the documents you submit will only be accessible to CertiQ for processing.

Both documents can be found under 'Documents'.

What should I do if my Chamber of Commerce number changes?

In this case, there is a legal takeover. To do this, you complete the Participation Agreement Takeover Form and send it to Certiq, together with the Additional Declaration for Takeover, in PDF and signed form. You can request a secure link to send the completed and signed form to servicedesk@certiq.nl. CertiQ will then send you an email with access to a secure link, through which you can submit your documents.

CertiQ is a subsidiary of Tennet and the secure link you receive is on behalf of Tennet TSO, but the documents you submit will only be accessible to CertiQ for processing. You can find both documents under 'Documents'.